Mercure Palermo Centro

High quality hotel with EMPATHETIC staff on Reception Desk and good Wi-Fi. Silent standard double room, exceptionally comfortable beds.

The staff was helpful. Room was very nice, specially the bathroom and the terrace on the 8th floor (we could see almost all Palermo from there).The breakfast was also good with quality products.

The textile of the chairs in the room was quite dirty.

Business atmosphere hotel; very reasonable rates. Good location close to central Palermo, parking facilities OK. Excellent breakfast apart from the coffee.

The bar staff especially were very friendly and helpful as were the front desk.

We arrived at the hotel around midnight after a flight from Budapest and would have liked to be able to have a cup of tea. Tea and coffee facilities in the room would fix this situation.

The bedroom was not as described in the pictures, the bedroom and the bed were very small. We could not sleep during the morning because of the noise ! The staff was not welcoming at all.This is absolutly not a place to go.

Great way to end our trip. Brilliant hotel with excellent service in amazing location near main centre, city walls, and very convenient to get to the airport shuttle to get back to Palermo airport. Fairly quiet silent rooms, clean bathroom, cheap breakfast. Smooth check-in and smooth check-out, parking nearby. A gym available for guests too.

Comfortable bed with lovely linens.

The room we were assigned was not what we paid for and felt sub-standard.

Breakfast was great, breakfast staff very hard-working and helpful. Location is truly great. Room was clean. We only stayed here for the night before returning car to rent a car and bus stop was close as well. It was perfect for this, but we wouldn't stay again.

Night receptionist with very little English, second try only to activate our room card. Quite frustrating at 3am and after 350km drive. Room smelled, shower leaking and mould around it. 4 star?

Very nice hotel, very informative staff and slap bang in the middle of it all.

Great Stay with a Taste of Sicily!

The highlight was the breakfast-extensive selections of local cheeses and delicious pastries made our mornings special. The staff offered us complimentary drinks during a minor check-in issue, showcasing their hospitality. For future guests, definitely explore nearby attractions for a more immersive Sicilian experience!

Rooms are big and confortable; The location is very good

Great decoration. Modern and comfortable. Facilities are user friendly. Good breakfast. Restuarant staff were delivering excellent service.

The bath curtain was broken and dirty.

Location was good, staff friendly and great facilities

Friendly and helpful staff, rich international breakfast buffet, perfect location to access the city center, reasonable prices.

Because of the heating the room was too warm.

The room was a nice size, the location was convient, and the breakfast was very good. The hotel staff was helpful regarding restruatnts and excursions.